1300 13 22 77
Confirm your details & keep your account protected
At Community First Bank, keeping your information accurate helps us protect you from financial crime and keeps your accounts active. It takes just a few minutes.
Why we ask
Protecting You is Part of Who We Are
As a member-owned bank built on community trust, we take your security seriously. Keeping your personal and financial details up to date allows us to detect unusual activity faster, protect your funds more effectively, and ensure your account stays fully operational.
This process also helps us meet our obligations under the Know Your Customer (KYC) framework, as required by AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. Together, these measures contribute to a safer financial system for all Australians.
Even if your details haven’t changed recently, please check the information we hold for you is still accurate — this small step goes a long way in keeping your account secure.
Next steps
What to Do if You’ve Heard From Us
If you’ve received a letter or email from Community First Bank asking you to confirm your details, please respond as soon as you can. Along with your personal information, we may also ask you to share a little about your financial activity, including:
- Your current employment status and occupation
- The main source of funds going into your account
- How you accumulated your savings or wealth
- Your primary reason for banking with us
You can provide the details by downloading the form below, calling us or by using secure messaging in internet banking so we can update any details and we provide a reply confirming that the details have been updated.
Not sure if a request is genuine? We will never ask for your Internet Banking password. If you’re uncertain about any communication from us, please contact us directly before providing any details.
FAQ
• Internet banking – click on the ‘Inbox’ icon next to the ‘Logout’ and choose New Message’ If you have forgotten.
• Downloadable form – download, complete and return the form from our website. email: KYCrefresh@communityfirst.com.au
• Phone – Call us on 1300 13 22 77 and one of our friendly team members will assist you. Our contact centre is open 8am – 8pm weekdays and 8am – 3pm Saturdays.
Accurate member information helps us detect and prevent financial crime, including fraud, money laundering, and scams. It also ensures we fulfil our regulatory obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006, as part of our KYC requirements. This isn’t just red tape — it’s one of the most effective ways we protect you and every other member of our community.
If we don’t hear back, your account(s) may be temporarily frozen. While frozen, you won’t be able to access your funds, make transfers, or perform withdrawals. We’ll always let you know if this happens and how to resolve it quickly.
Please contact us as soon as possible. Our team will guide you through confirming your personal and financial details so we can restore your full account access promptly.
We’ll ask you to confirm:
+ Your full legal name (including any middle names)
+ Date of birth
+ Current residential and postal address
We’re committed to keeping your information secure. Our systems protect against unauthorised access, and only authorised staff can access your personal data. When information is no longer required, it is securely destroyed or de-identified in accordance with our Privacy Policy.
Check & confirm your personal and financial details?
Download the form to check and confirm your details and submit to Community First Bank. You can visit, call, email or chat with us online for support. Our contact centre is open 8am – 8pm weekdays and 8am – 3pm Saturdays.
Check & Confirm Form